Terms and Conditions
Halo Dogs Terms and Conditions
Version 1.3 – Last updated: 13 July 2025
Table of Contents
Dog Day Care
At Halo Dogs, we welcome dogs of all ages to our day care programme, provided they are fully vaccinated with all core vaccines. While the Kennel Cough vaccine is recommended, it is not mandatory. An up-to-date vaccination certificate must be available for inspection at all times and should be uploaded to your Client Account Portal. It is your responsibility to ensure vaccinations remain current.
All dogs must be up-to-date with flea and worming treatments.
Every dog must attend an initial assessment with their owner before joining day care. This allows us to ensure suitability, safety, and enjoyment for all dogs in our care.
Dogs attending day care must not show aggression toward people or other dogs. You must inform Halo Dogs of any history of aggression or behavioural concerns. Additionally, you must update us immediately regarding any health or behavioural changes that could impact your dog’s care or interaction with others.
All dogs over 6 months of age must be neutered. Dogs under 6 months displaying sexual behaviour will also require neutering. Chemical castration is acceptable. Females in season cannot attend under any circumstances.
We are happy to administer medication as instructed. We also welcome dogs with regulated medical conditions such as epilepsy or diabetes, as well as blind or deaf dogs, provided their needs are clearly outlined.
Owners may provide their own food along with written instructions, or alternatively, we can supply meals from premium brands.
While Halo Dogs maintains a safe and secure environment, clients acknowledge that reasonable risks exist when dogs interact or engage with enrichment equipment.
In the event of an emergency, you authorise Halo Dogs to seek veterinary attention. You remain liable for any and all veterinary fees and must settle these directly with the vet. Our veterinary partners include Village Vet, Potters Bar and Creature Comforts Barnet. Out-of-hours services are provided by The Royal Veterinary College, South Mimms.
Customers using our chauffeur collection and drop-off service must provide house keys in advance. All staff handling keys are DBS-checked and insured. Collection is between 8:00–10:00am and return between 4:00–6:00pm. Specific time requests cannot be guaranteed.
Dogs are exercised, socialised, and engaged in off- and on-lead activities in our secure countryside grounds. Groupings may be adjusted for the wellbeing of each individual dog.
All dogs must wear a collar with an up-to-date ID tag, as required by law. Microchipping is also a legal requirement.
Our Dog Day Care service operates 7 days a week, including Bank Holidays. We encourage clients to book or cancel with as much notice as possible. Weekday bookings may be made up until midnight the day prior. Weekend and Bank Holiday requests must be submitted by 2pm on the last working day (typically Friday).
If our staff arrive for a scheduled collection and you cancel at the door, a “Cancelled Upon Arrival” fee will apply.
Invoices are emailed on the last calendar day of each month. Payment is expected promptly.
Late payment fees will apply for overdue balances in accordance with our payment terms.
Dog Hotel, Dog Holidays, Dog Kennels
At Halo Dogs, we welcome dogs of all ages to our dog hotel, provided they are fully vaccinated with all core vaccines. While the Kennel Cough vaccine is recommended, it is not mandatory. An up-to-date vaccination certificate must be available for inspection at all times and should be uploaded to your Client Account Portal. It is your responsibility to ensure vaccinations remain current.
All dogs must be up-to-date with flea and worming treatments.
Every dog must attend an initial assessment in day care before joining for a holiday. This allows us to ensure suitability, safety, and enjoyment for all dogs in our care.
Dogs attending our dog hotel must not show aggression toward people or other dogs. You must inform Halo Dogs of any history of aggression or behavioural concerns. Additionally, you must update us immediately regarding any health or behavioural changes that could impact your dog’s care or interaction with others.
All dogs over 6 months of age must be neutered (chemical castration is acceptable). Dogs under 6 months displaying sexual behaviour will also require neutering. Females in season cannot attend under any circumstances.
We are happy to administer medication as instructed. We also welcome dogs with regulated medical conditions such as epilepsy or diabetes, as well as blind or deaf dogs, provided their needs are clearly outlined.
Owners may provide their own food along with written instructions, or alternatively, we can supply meals from premium brands.
While Halo Dogs maintains a safe and secure environment, clients acknowledge that reasonable risks exist when dogs interact or engage with enrichment equipment.
In the event of an emergency, you authorise Halo Dogs to seek veterinary attention. You remain liable for any and all veterinary fees and must settle these directly with the vet. Our veterinary partners include Village Vet, Potters Bar and Creature Comforts, Barnet. Out-of-hours services are provided by The Royal Veterinary College, South Mimms.
Customers using our chauffeur collection and drop-off service must provide house keys in advance. All staff handling keys are DBS-checked and insured. Collection is between 8:00–10:00am and return between 4:00–6:00pm. Specific time requests cannot be guaranteed.
Dogs are exercised, socialised, and engaged in off- and on-lead activities in our secure countryside grounds. Groupings may be adjusted for the wellbeing of each individual dog.
All dogs must wear a collar with an up-to-date ID tag, as required by law. Microchipping is also a legal requirement.
Our Dog Boarding service operates 7 days a week, including Bank Holidays. We encourage clients to book or cancel with as much notice as possible. Weekday bookings may be made up until midnight the day prior. Weekend and Bank Holiday requests must be submitted by 2pm on the last working day (typically Friday).
If our staff arrive for a scheduled collection and you cancel at the door, a “Cancelled Upon Arrival” fee will apply.
Invoices are emailed on the last calendar day of each month. Payment is expected promptly.
Late payment fees will apply for overdue balances in accordance with our payment terms.
Dog Walking
We accept dogs of all ages provided they are fully vaccinated. While the Kennel Cough vaccine is recommended, it is not compulsory. All vaccination records must be current and available for inspection.
All dogs must be up-to-date with flea and worming treatments.
Halo Dogs offers a safe and professional walking service. Clients acknowledge that reasonable risks may arise during walks, including interaction with other dogs or use of walking equipment.
In case of emergency, clients authorise Halo Dogs to seek veterinary care. All related costs are the responsibility of the client. Veterinary services are provided by Village Vet, Potters Bar, with out-of-hours care from The Royal Veterinary College, South Mimms.
Clients must provide house keys in advance where applicable. All Halo Dogs staff are DBS-checked and fully insured for key holding.
Dogs are primarily walked individually on-lead near the client’s home. Group walks or off-lead sessions at our secure centre are available by arrangement.
All dogs must wear a collar with an up-to-date ID tag as required by law. Microchipping is a legal requirement.
Service is available Monday to Sunday, including Bank Holidays. Clients should provide as much notice as possible. Weekend and Bank Holiday bookings must be made by 2pm on the last working day (typically Friday).
If we arrive for a scheduled walk and the client cancels at the door, a Cancelled Upon Arrival fee will apply.
Invoices are sent via email on the last day of each month. Late payment fees apply for overdue accounts.
Pet Sitting
Halo Dogs offers professional pet sitting services for both cats and dogs. All animals must be fully vaccinated with up-to-date records available for inspection.
All pets must be current on flea and worming treatments.
Our pet sitting visits take place at your home. Each session includes at least one hour of social interaction, water refreshment, and feeding if requested. Clients must provide their own food with clear instructions. Dogs will be let into the garden as required, and any mess will be cleaned up as standard.
Dogs should not display aggression towards people or other animals. Clients are required to disclose any history of aggression or relevant behavioural concerns, and to update Halo Dogs on any health or behavioural changes that may affect care provision.
We are happy to administer any supplied medication in accordance with your instructions.
In an emergency, clients authorise Halo Dogs to seek veterinary care. Veterinary fees are the responsibility of the owner and must be paid directly to the veterinary provider. Our primary veterinary partner is Village Vet, Potters Bar, with out-of-hours support from The Royal Veterinary College, South Mimms.
Clients must supply house keys to enable our visits. All key holders are DBS-checked and insured.
All dogs must wear a collar with an up-to-date ID tag as per UK law. Microchipping is also legally required.
This service is available Monday through Sunday, including Bank Holidays. Please give as much notice as possible when booking or cancelling. Weekend and Bank Holiday requests must be submitted by 2pm on the previous working day.
If our staff arrive for a scheduled visit and you cancel at the door, a Cancelled Upon Arrival fee will be charged.
Invoices are sent by email on the final calendar day of the month. Prompt payment is expected. Late fees apply to all overdue accounts.
Residential Training
We welcome dogs of all ages into our residential training programme, provided they are in good health and fully vaccinated, including against Kennel Cough. Vaccination records must be current and available for inspection at any time.
All dogs must be up to date with flea and worming treatments.
An initial behavioural assessment with the owner is required prior to any residential stay. This allows us to create a training plan tailored to the dog’s needs.
We can administer prescribed medication in accordance with veterinary or owner instructions. Dogs with regulated epilepsy, diabetes, blindness, or deafness are welcome as long as their condition is managed and known in advance.
Owners may supply their dog’s usual food along with feeding instructions, or we can provide premium meals from AATU or Naturaw.
Our team creates a safe and enriching environment for dogs to learn, socialise, and thrive. As with all dog care, reasonable risks are acknowledged when dogs interact or use equipment.
In the event of a veterinary emergency, Halo Dogs is authorised to seek appropriate treatment. Owners accept full responsibility for all veterinary expenses and must settle directly with the provider. Veterinary care is provided by Village Vet, Potters Bar, with out-of-hours care from The Royal Veterinary College, South Mimms.
Dogs will be exercised, trained, and socialised both on and off lead within our secure 540-acre estate. Groupings may be adapted to ensure the best welfare and outcomes for all dogs.
All dogs must wear a collar and an up-to-date ID tag as per UK legislation. Microchipping is also legally required.
Invoices are issued via email on the last day of each month. Timely payment is expected, and late payment charges apply.
Dogs are collected from the client’s property at a pre-arranged time. Training is charged weekly, with partial weeks billed at the full weekly rate.
1-2-1 Dog Training
We accept dogs of all ages for our one-to-one training sessions, provided they are fully vaccinated. All vaccination records must be current and available for inspection upon request.
Dogs must be up to date with flea and worming treatments before attending sessions.
All dogs must wear a collar with a legally compliant ID tag. Microchipping is also required by UK law.
Halo Dogs offers a secure and supportive training environment. While we take every precaution to ensure safety, clients understand that minor risks are inherent when dogs engage in training or interact with others.
In the event of an emergency, clients authorise Halo Dogs to seek veterinary treatment. All costs are the responsibility of the owner and must be settled directly with the vet. We work with Village Vet, Potters Bar and have emergency cover via The Royal Veterinary College, South Mimms.
Invoices are emailed at the end of each calendar month. Late payments will incur additional charges as outlined in our payment policy.
Dog Training Classes
Dogs of all ages are welcome to attend group training classes, provided they are fully vaccinated, including protection against Kennel Cough. Records must be current and available for inspection.
All dogs must be treated for fleas and worms prior to participation.
Female dogs in season are not permitted to attend group classes. All participants must remain on a short (non-extendable) lead unless otherwise instructed by the class trainer.
Dogs must not display aggression toward other dogs or people. Clients are responsible for disclosing any known behavioural concerns and must notify us immediately of any changes in behaviour or health that could impact their dog’s suitability for class.
We offer a safe and encouraging group learning environment. However, clients acknowledge that interaction between dogs carries some inherent risk.
Veterinary care may be sought in the event of an emergency. Clients authorise Halo Dogs to act in such instances and agree to cover any resulting veterinary costs. Our main partner is Village Vet, Potters Bar, with emergency care available via The Royal Veterinary College, South Mimms.
Dogs will be socialised and trained both on and off lead in our secure countryside facility. Dogs may be divided into smaller groups to enhance the learning experience and promote welfare.
All dogs must wear a collar with a legal ID tag and be microchipped as required by law.
Invoices are issued by email at the end of each month. Late payments are subject to charges according to our payment policy.
Dog Agility
Due to the physical demands of agility training, we only accept dogs who are old enough for their skeletal systems to have fully developed:
- Small breeds: over 12 months
- Medium breeds: over 18 months
- Large breeds: over 24 months
All dogs must be in good physical condition and fully vaccinated, including against Kennel Cough. Records must be up to date and available for inspection at all times.
Flea and worming treatments must be current before participating in agility sessions.
Dogs attending agility must be non-aggressive towards people and other dogs. Any history of aggression must be declared, and any changes in behaviour must be reported immediately.
Halo Dogs provides a secure training environment; however, clients accept that there are inherent risks involved in agility work and dog interactions.
In the case of an emergency, clients authorise Halo Dogs to seek veterinary treatment as needed. Veterinary costs are the responsibility of the owner and must be settled directly with the vet. Our main veterinary partner is Village Vet, Potters Bar, with out-of-hours care from The Royal Veterinary College, South Mimms.
All dogs must wear a collar with an up-to-date ID tag and be microchipped, as required by UK law.
Invoices are emailed on the last day of each month. Late payments are subject to additional fees according to our payment policy.
General
Halo Dogs is committed to providing a safe and enriching environment for all dogs. While we take every precaution, clients accept that there are inherent risks involved in dog interactions, physical activity, and the use of facilities. This may include, but is not limited to, injury or death to their dog or others due to biting, fighting, playing, mating, or use of enrichment equipment.
Clients must inform Halo Dogs of any known medical conditions, behavioural issues, or changes that may impact the health or safety of their dog or others. Failure to disclose such information may result in termination of services.
New clients should be aware that their dog may initially experience increased levels of stimulation and activity. This may lead to temporary tiredness, soreness, or minor physical effects as they adjust to the new environment. Our services are provided on farmland, so dogs may return home muddy, wet, or with matted fur.
All dogs over 6 months of age must be neutered. No dog in season is permitted to attend any service. Clients who do not adhere to this policy accept full responsibility for any consequences or incidents that may arise as a result.
All dogs must wear a collar with an up-to-date ID tag and be microchipped in accordance with UK law.
An application form must be completed before any service is provided. Clients agree to update us with any changes in their dog’s condition or circumstances that may affect care or safety. Use of our services confirms acceptance of these terms and conditions.
Halo Dogs reserves the right to withdraw services from any customer or dog at any time, with or without notice or explanation.
These terms may be updated at any time without prior notice. Clients are encouraged to check for the latest version regularly.
We do not share client data with third parties unless required by law. However, we may provide information to a client’s veterinary provider as part of standard professional care, unless explicitly requested not to do so.
Privacy Policy
Legal Notice
Modern Slavery Statement
https://www.halodogs.co.uk/halo-dogs-modern-slavery-statement/